Obsluha salónu/Stateroom Attendant

Údaje o pracovnom mieste

Náplň (druh) práce

Set Sail for Your Career with Viking
At Viking, highly motivated individuals are sought after, who strive to deliver their best. The company offers rewarding career opportunities in both their corporate offices and on board their award-winning fleet of ships.
Stateroom Attendant – Purpose of Position:
To provide guests at all times with friendly, personalized housekeeping service. This includes, but is not
limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public
areas while providing our guests an outstanding customer service.
YOUR RESPONSIBILITIES
- Daily cleaning of approximately 18 staterooms
- Cleaning of public areas, toilets and reception area according to requirements
- Correct handling of guest laundry
- Control and distribution of externally cleaned laundry and uniforms
- Correct and careful handling of all cleaning products, materials and housekeeping equipment
- Rotating laundry duty incl. washing, ironing and folding activities
- Distribution of daily programs, gift orders and turndown services in allocated staterooms
- Welcoming and escorting guests to their staterooms on embarkation day
- Checking and reporting technical defects of staterooms to the supervisor / reception
- Luggage duty on embarkation and disembarkation day
- Conduction of stock takes; inventory according to company procedures
- Organization and planning of embarkation / disembarkation
- Preparation of opening and closing ships at start and end of season
- Assistance in other departments upon instruction from supervisors (if required)
- Performance according to company standards and HACCP rules
- Participation in loadings
- Correct storage of stock; establishing of par levels
- Active participation in onboard training programs
- Participate in the departmental “Daily Reunion”
- Ensure that all guest complaints received are either settled immediately or referred to the relative party
for follow up. Guest to be promptly advised of all actions taken
- Assistance in the Guest Services as required and appointed by the management
- Ability to e?ectively deal with internal & external customers, some of whom will require high levels of
patience, tact and diplomacy to defuse anger, collect accurate information and resolve con?icts

Požadované vzdelanie

stredná škola

Cudzie jazyky

anglický - B2 Samostatný používateľ